Get in touch with our Customer Service Teams to get full support in case of incidents or report any issue
BICS Service Portal - Customer Care Platform
Clear overview on the ongoing trouble tickets and their status
Highly personalized & interactive online service
Around the clock direct interface with our support teams
Ability to create, track, close & re-open your tickets
+32 2 547 51 51
USA: +1 516 254 8028
Singapore: +65 3158 1045
Escalation list - Download here (PDF)
For specific Service Assurance inquiries you can access the escalation list above.
To access the Service Fulfilment escalation list you will need first to login into MyBICS portal.