Customer Care
As from the moment that your connection with BICS is up and running, you can contact our Customer Service Teams to get full support.
One number: +32 2 547 51 51
One mail address: customer.care@bics.com
Our support teams:
- are a 24/7 helpdesk for international carrier customers
- supervise and repair BICS' international backbone
- maintain and repair BICS' international leased lines for both carrier and corporate customers
- manage PoP's, sea cables, Fibre rings,... in 4 continents
- ensure the restoration of high speed transmission systems, including sea cables
Our Customer Service is also responsible for the continuous quality control on BICS' Network, including:
- complaint handling
- online network monitoring
- quality reporting
- routing management
- traffic quality management