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escalation list

  • Service and Network Assurance: connectivity services
Repair +32 2 547 51 51 (option 1) or customer.care@bics.com
1st level escalation Eric Dangoisse: + 32 2 547 51 51 (option 1) or eric.dangoisse@bics.com
Jordan Bauduin: + 32 2 547 51 51 (option 1) or jordan.bauduin@bics.com
2nd level escalation Pierre Doat: + 32 2 547 51 51 (option 1) or pierre.doat@bics.com
3rd level escalation Johan Wouters: + 32 2 547 51 51 (option 1) or johan.wouters@bics.com
 
  • Service Fulfilment: mobile services (Signalling, SMS, MMS & GRX)
Provisioning & Implementation +32 2 547 51 51 (option 2-2) or provisioning.mobile@bics.com
1st level escalation Philippe Mertens: + 32 2 547 51 69 or philippe.mertens@bics.com
2nd level escalation Rudy Lamote: + 32 2 547 51 62 or rudy.lamote@bics.com
3rd level escalation Erno Stouten: + 32 2 547 50 11 or erno.stouten@bics.com
  • Service Fulfilment: Leased Lines
Provisioning & Implementation +32 2 547 51 51 (option 2-1) or capacity.design@bics.com
1st level escalation Nick Romero: + 32 2 547 50 43 or nick.romero@bics.com
2nd level escalation Xavier Gondry: + 32 2 547 52 92 or xavier.gondry@bics.com
Erno Stouten: + 32 2 547 50 11 or erno.stouten@bics.com
3rd level escalation Johan Wouters: + 32 2 547 51 51 (option 1)
or johan.wouters@bics.com
  • Service Fulfilment: Fixed Services - Voice & VoIP
Provisioning & Implementation +32 2 547 51 51 (option 2-1) or provisioning.fixed@bics.com
1st level escalation Steven Kent: + 32 2 547 50 71 or steven.kent@bics.com
Abdellah Hidara: + 32 2 547 50 79 or abdellah.hidara@bics.com
2nd level escalation Stephane Braquelaire: + 32 2 547 50 10 orstephane.braquelaire@bics.com
Iera Gorostiaga Luzarraga: + 32 2 547 53 36 oriera.gorostiaga.luzarraga@bics.com
3rd level escalation Erno Stouten: + 32 2 547 50 11 or erno.stouten@bics.com
  • Service and Network Assurance: all services except connectivity services
Repair +32 2 547 51 51 (option 1) or customer.care@bics.com
1st level escalation On Duty Escalation Manager: + 32 2 547 51 51 (option 1) or repair.escalation@bics.com
2nd level escalation Pierre Doat: +32 2 547 51 51 (option 1) or pierre.doat@bics.com
3rd level escalation Johan Wouters: + 32 2 547 51 51 (option 1) or johan.wouters@bics.com