Get in touch
One number: +32 2 547 51 51
One mail address: customer.care@bics.com
Escalation lists
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Repair
+32 2 547 51 51 (option 1) or customer.care@bics.com
1st level escalation
On Duty Escalation Manager: + 32 2 547 51 51 (option 1) or service.escalation@bics.com
2nd level escalation
Pierre Doat: + 32 2 547 51 51 (option 1) or
pierre.doat@bics.com3rd level escalation
Johan Wouters: + 32 2 547 51 51 (option 1) or johan.wouters@bics.com
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Repair
+32 2 547 51 51 (option 1) or customer.care@bics.com
1st level escalation
Eric Dangoisse: + 32 2 547 51 51 (option 1) or eric.dangoisse@bics.com
Jordan Bauduin: + 32 2 547 51 51 (option 1) or jordan.bauduin@bics.com2nd level escalation
Pierre Doat: + 32 2 547 51 51 (option 1) or pierre.doat@bics.com
3rd level escalation
Johan Wouters: + 32 2 547 51 51 (option 1) or johan.wouters@bics.com
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Provisioning & Implementation
+32 2 547 51 51 (option 2-1) or provisioning.fixed@bics.com
1st level escalation
Steven Kent: + 32 2 547 50 71 or steven.kent@bics.com
Abdellah Hidara: + 32 2 547 50 79 or abdellah.hidara@bics.com2nd level escalation
Stephane Braquelaire: + 32 2 547 50 10 or stephane.braquelaire@bics.com
Iera Gorostiaga Luzarraga: + 32 2 547 53 36 or iera.gorostiaga.luzarraga@bics.com3rd level escalation
Erno Stouten: + 32 2 547 50 11 or erno.stouten@bics.com
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Provisioning & Implementation
+32 2 547 51 51 (option 2-1) or capacity.design@bics.com
1st level escalation
Nick Romero: + 32 2 547 50 43 or nick.romero@bics.com 2nd level escalation
Xavier Gondry: + 32 2 547 52 92 or xavier.gondry@bics.com
Erno Stouten: + 32 2 547 50 11 or erno.stouten@bics.com3rd level escalation
Johan Wouters: + 32 2 547 51 51 (option 1)
or johan.wouters@bics.com -
Provisioning & Implementation
+32 2 547 51 51 (option 2-2) or provisioning.mobile@bics.com
1st level escalation
Philippe Mertens: + 32 2 547 51 69 or philippe.mertens@bics.com
2nd level escalation
Rudy Lamote: + 32 2 547 51 62 or rudy.lamote@bics.com
3rd level escalation
Erno Stouten: + 32 2 547 50 11 or erno.stouten@bics.com
