Virtual Numbers for Contact Centers
The contact center is an important customer touchpoint for any brand. It is essential that both in-house and outsourced services have reliable and unified communications channels if they are to deliver the best customer experience. Consequently, cloud platforms have transformed contact center operations by enabling omnichannel communications, improved capabilities and an increased Quality of Experience (QoE).
More than 62% of organizations now have their contact center in the cloud, and 46% of those that don’t are considering migrating. A cloud-based telephony infrastructure provides easy integration with existing platforms. It enables high-quality communications over voice and other channels, and ensures flexible scalability into new locations and markets at an accessible cost.