Case study
Enabling seamless number provisioning and regulatory compliance for Bright Pattern
Bright Pattern is a global leader in AI-powered omnichannel contact center software, serving a rapidly expanding global customer base. As they grow, reliable number provisioning and carrier partnerships are critical to their success.
The challenge
Bright Pattern faced critical challenges during global expansion: call completion failures preventing UK customers from reaching UK numbers due to routing complexities, difficulty navigating diverse regulatory requirements across markets (10DLC, EU rules, portability), unreliable carrier partnerships that risked complete operational shutdowns, high platform fees from existing providers, and limited global coverage in key expansion markets. These issues threatened both service reliability and profitability as the company scaled internationally.
BICS Cloud Communications solution
Zero outages
No service disruptions since adoption; resolved UK call completion failures
Regulatory expertise
Consultative guidance on 10DLC, EU compliance, and portability requirements
Partnership approach
Reliability, rates, and support without least-cost routing tradeoffs
Reliable caller ID
Successful CLI delivery where other carriers failed
BICS
BICS supports global cloud telephony deployments with coverage that includes 40+ PSTN-replacement countries, enabling enterprises to modernize their corporate telephony and replace legacy PSTN systems with scalable cloud numbers.
Cloud communications demand reliability, speed, and scale. BICS delivers global cloud communication capabilities, combining carrier-grade reach with cloud flexibility. Over 90% of top UCaaS and CCaaS providers in Gartner’s Magic Quadrant trust BICS for global reach and compliance. Our solutions integrate seamlessly, support hybrid workforces, and ensure always-on customer engagement.