CPaaS

Redefine customer communications

Exceed your customers’ expectations in the travel, hospitality, and accommodation industry

Talk to an expert
travel hospitality A2P messaging

Increasing customer retention is key

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    Customer loyalty is at an all-time low

    Customers have no issue switching brands and will shop around for the best deal.

  • customer-experience

    Customer service is more crucial than ever

    In a highly competitive market, you need to provide the best customer experience (CX) to stand out.

  • channel

    Convenience is king

    Customers expect a frictionless experience from booking to arrival, using their preferred channels of communication.

86%

of customers are willing to pay more for a great customer experience

PwC

65%

of consumers reported a negative experience when calling a travel or hospitality brand

Next Caller

72%

of travelers will choose a hotel with a high guest review score over a lower price

Expedia

61%

of customers would switch to a competitor after one bad experience

Zendesk

Radically transform your customers’ experience​ with our CPaaS platform

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Related resources

Transform your enterprise communications  with BICS
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Transform your enterprise communications  with BICS
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Ready to explore more solutions?

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Marketing

Radically transform your global marketing campaigns with personalization and easy integrations.

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Operations

Run operations and service fulfillment seamlessly. See your business grow and advance with coordinated and collaborative communications

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Customer service

Deliver exceptional customer service anywhere, anytime, and watch your retention rates grow.

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Cloud Communications

Create immediate and meaningful interactions with your customers, partners, and employees