CPaaS

Solve your last mile delivery communication challenges

Deliver a seamless customer experience from the transportation hub to customers’ doors

Talk to an expert
CPaaS logistics and transportation

Deliver more than just packages with CPaaS

  • notification

    Timely notifications for hassle-free deliveries

    Increase delivery success rates with drop-off appointments, pre-delivery notifications, and easy rescheduling tools.

  • customer-experience

    Real time updates for seamless CX

    Keep customers informed from purchase to delivery with automated order confirmations, tracking notifications, and alerts in case of delays.

  • telco_number-masking

    Privacy and convenience are essential

    Make it easy for customers to get in touch, and enable two-way anonymous interactions through number masking.

90%

of customers would invest more with a company that stores interaction details to avoid repetition

Zendesk

86%

of customers are willing to pay more for a great customer experience

PwC

66%

of customers use three or more different channels to communicate

Microsoft

75%

of consumers in the transportation landscape want access to more self-service tools

CX Today

Optimize the delivery experience for your customers, at each stage of their journey

mobile_whatsapp_white

Connect with your clients on the channels they love

Let your customers contact you from their preferred channel to check the status of their order.

Get in touch
report_white

Increase success rates with easy conversations

Securely connect last mile drivers with customers through number masking for more successful deliveries.

Get in touch
customer-expectation_white

Boost brand loyalty and attract new customers

Systematically gather feedback with automated surveys and reviews from any device to improve your services and grow your customer base.

Get in touch

Get in touch

Related resources

Connecting everything: MWC Barcelona 2024
Blog
Connecting everything: MWC Barcelona 2024
Read more
Transform your enterprise communications  with BICS
Brochure
Transform your enterprise communications  with BICS
Download now
How can retailers step up their customer experience game this holiday season?
Blog
How can retailers step up their customer experience game this holiday season?
Read more
Enhance your customers’ travel experience with BICS MESO®
Video
Enhance your customers’ travel experience with BICS MESO®
Watch here

Ready to explore more solutions?

Retail and e-Commerce
Retail and e-Commerce

With CPaaS for retail and ecommerce, increase sales and engage with your customers like never before.

Read more
Customer service
Customer service

Your customers demand a great customer experience. Make it easy for them to get in touch from their favorite channels at any time.

Read more
CPaaS
CPaaS

Unlock and discover the power of seamless communication with MESO, BICS CPaaS toolbox. Your key to integrated solutions. Explore now!

Read more
Operations
Operations

Discover CPaaS for operations teams. Add a layer of security to your solutions and optimize your operations.

Read more