
Customer experience is no. 1 priority for retailers
Competition for customers has never been more intense
Providing the best customer experience (CX) is a necessity for retailers who want to thrive
Customer expectations have never been higher
Your customers demand personalization and a frictionless customer service experience
Cultivating customer loyalty is essential
The quickest way to lose customers is through bad CX
86%
of customers are willing to pay more for a great customer experience (Source: PWC)
71%
of buyers are frustrated that their shopping experience is impersonal (Source: Segment)
90%
of customers have had poor experiences seeking customer support on mobile (Source: Software Advice)
95%
of customers share bad experiences with others (Source: Zendesk)
Deliver engaging customer experiences
With our CPaaS platform, revolutionize your communications: