Communications Platform as a Service

Maximize the impact of your marketing campaigns

Build meaningful relationships with your retail customers wherever they are in the world

customer experience cpaas retail

Customer experience is no. 1 priority for retailers

Competition for customers has never been more intense

Providing the best customer experience (CX) is a necessity for retailers who want to thrive

level up

Customer expectations have never been higher

Your customers demand personalization and a frictionless customer service experience

Cultivating customer loyalty is essential

The quickest way to lose customers is through bad CX


of customers are willing to pay more for a great customer experience (Source: PWC)


of buyers are frustrated that their shopping experience is impersonal (Source: Segment)


of customers have had poor experiences seeking customer support on mobile (Source: Software Advice)


of customers share bad experiences with others (Source: Zendesk)

Deliver engaging customer experiences

With our CPaaS platform, revolutionize your communications:

WhatsApp retail CPaaS campaign
ecommerce A2P CPaaS
Retail two-way SMS promo campaign
Referral smart link SMS CPaaS
Personalize communications CPaaS BICS RCS

Reach customers on the channels they love

WhatsApp retail CPaaS campaign

Let your customers choose how they engage with you. Make it easy for your customers to contact you on the channels they are already using.

Launch multichannel campaigns through push notifications, RCS messaging, SMS, WhatsApp, and more.

Connect with your customer globally

ecommerce A2P CPaaS

No matter where in the world your customer is based, reach them with timely and personalized communications.

Easily create complex campaigns with our drag-and-drop flow builder.

Increase customer engagement

Retail two-way SMS promo campaign

Turn one-way campaigns into two-way conversations with your customer.

Interact with your audience at key times and send contextually relevant messages for higher brand loyalty and conversion rates.

Grow your brand's visibility

Referral smart link SMS CPaaS

Encourage your customers’ loyalty by sharing with them discounts, contests, coupons, product recommendations, and more, across a variety of channels.

Personalize your communications

Personalize communications CPaaS BICS RCS

Get to know your customer with advanced analytics and tailor your communications to suit their unique journey.

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Related resources

Case study

How we enabled multichannel communications for a major multinational bank.

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How to take advantage of enterprise messaging in 2022.

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Ready to explore more solutions?

Cloud Communications

Create immediate and meaningful interactions with your customers, partners, and employees.

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Cloud Connect

Direct and secure connections between your business premises and the data centers of major cloud service providers, such as AWS, Microsoft Azure, and Google Cloud.

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Fraud prevention

Benefit from a comprehensive range of proactive fraud detection and prevention solutions covering voice, messaging, and roaming.

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A2P messaging

Easily integrate application-to-person SMS communications into your campaigns and workflows.

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