Customer experience is no. 1 priority for retailers
Competition for customers has never been more intense
Providing the best customer experience (CX) is a necessity for retailers who want to thrive
Customer expectations have never been higher
Your customers demand personalization and a frictionless customer service experience
Cultivating customer loyalty is essential
The quickest way to lose customers is through bad CX
86%
of customers are willing to pay more for a great customer experience (Source: PWC)
71%
of buyers are frustrated that their shopping experience is impersonal (Source: Segment)
90%
of customers have had poor experiences seeking customer support on mobile (Source: Software Advice)
95%
of customers share bad experiences with others (Source: Zendesk)
Deliver engaging customer experiences
With our CPaaS platform, revolutionize your communications:
Reach customers on the channels they love
Let your customers choose how they engage with you. Make it easy for your customers to contact you on the channels they are already using.
Launch multichannel campaigns through push notifications, RCS messaging, SMS, WhatsApp, and more.
Connect with your customer globally
No matter where in the world your customer is based, reach them with timely and personalized communications.
Easily create complex campaigns with our drag-and-drop flow builder.
Increase customer engagement
Turn one-way campaigns into two-way conversations with your customer.
Interact with your audience at key times and send contextually relevant messages for higher brand loyalty and conversion rates.
Grow your brand's visibility
Encourage your customers’ loyalty by sharing with them discounts, contests, coupons, product recommendations, and more, across a variety of channels.
Personalize your communications
Get to know your customer with advanced analytics and tailor your communications to suit their unique journey.