CPaaS

Enable and secure transactions and service fulfilment

Add a layer of security to your solutions, keep customers informed, and optimize operations

Talk to an expert
Enable and secure transactions and service fulfilment
operation teams cpaas

A cure for your operations teams’ headaches

  • CPaaS_2FA-SMS

    You need safe and quick authentication

    Seamlessly and securely onboard and validate your customers. Enable secure and convenient two-way communications between customers and your team with number masking.

  • CPaaS_order-status-notification

    Your customers want to stay informed

    Make sure your customers stay in the loop with account notifications, tracking updates, and other useful communications. Reduce no-shows with timely reminders.

  • growth

    Operational complexity is costing you

    Run operations and service fulfilment seamlessly. See your business grow and advance with coordinated and collaborative communications. 

70%

of customers have a more favorable opinion of firms that offer or contact them with proactive customer service notifications

Microsoft

36%

more revenue was achieved by companies that aligned people, processes, and technology across their sales and marketing teams

Forrester

13%

of people are satisfied with the way in which their digital identity is managed

IPification

43%

of users simply abandon an onboarding process due to the friction related to proving identity and/ or verifying their phone number

Onifodo

Command a great customer experience and grow revenue

Optimize resources and service fulfilment

Let us support you as you grow and scale at your own pace. Integrate our platform with your internal system and enjoy managing and optimizing your resources and operations more effectively.

Enable and secure transactions

Ensure transactional and account security with two-factor authentication (2FA) and one-time passwords (OTP). Send timely alerts to keep customers up to date and notify them when you detect suspicious activity.

Deliver great communication during the purchase process

Make sure your customers always know exactly what is going on. Create and send out status notifications, transaction or delivery confirmations, and leave no room for confusion.

Get in touch

Related resources

Transform your enterprise communications  with BICS
Brochure
Transform your enterprise communications  with BICS
Download now
How can retailers step up their customer experience game this holiday season?
Blog
How can retailers step up their customer experience game this holiday season?
Read more
Enhance your customers’ travel experience with BICS MESO®
Video
Enhance your customers’ travel experience with BICS MESO®
Watch here
5 ways communications technology can impact enterprises’ digital transformation
Blog
5 ways communications technology can impact enterprises’ digital transformation
Read more

Ready to explore more solutions?

cloud comms cpaas

CPaaS

Meet your customer engagement toolbox. Bring campaigns to life with multichannel communications delivered globally

CPaaS customer service

Customer service

Deliver exceptional customer service anywhere, anytime, and watch your retention rates grow.

cloud communications for workers, customers and partners

Cloud Communications

Create immediate and meaningful interactions with your customers, partners, and employees

A2P SMS globally 10DLC

A2P Messaging

Easily integrate application-to-person SMS communications into your campaigns and workflows.