CPaaS

BICS CPaaS platform​

Your customer engagement toolbox. Bring campaigns to life with multichannel communications delivered globally.

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Built to provide value at every stage of your customer journey​

Built to provide value at every stage of your customer journey​

Work smarter, not harder. Moreover, centralize all the communication channels your customers love – from SMS and Voice to WhatsApp and RCS. This way, you can seamlessly orchestrate global campaigns from one single platform.

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Maximize customer engagement, enable and secure transactions, and optimize customer support

  • Marketing

  • Operations

  • Customer service ​

  • shopping-cart-check
    Drive sales, increase retention, reduce churn.​
  • channel
    Launch engaging multichannel marketing campaigns​.
  • A2P-messaging
    Increase customer retention with personalized messaging​.
  • CPaaS_appointment-reminder
    Prompt customers to action with push notifications and relevant alerts​.
  • cpass
    Optimize operations, authenticate users, verify transactions​.
  • centralised-management
    Unify your systems and integrate your tech stack with a single global network.
  • security_profile-lock
    Protect and securely authenticate your users.
  • security_file-lock
    Rest assured with guaranteed data security and GDPR compliance​.
  • speed 2
    Enhance customer support and improve resolution time​.
  • cloud-telephony2
    Decrease call handling times and automate customer support with interactive voice response (IVR).
  • analytics_laptop-chart
    Get a consolidated view of all your communications and manage your agents’ schedules from a single platform.
  • telco_number-masking
    Connect your users while safeguarding their identities with number masking​.

Start building solutions across multiple channels​

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SMS

Send timely and relevant communications to your customers​.

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RCS

Develop rich conversations with multimedia.​

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Voice

Quickly connect with your customers when they need it the most​.

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WhatsApp

Leverage the world’s most popular app for your business​.

A simple and secure customer engagement platform ​

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Campaign orchestration tools​

Easily build and launch large global campaigns.

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Self-management consoles​

User-friendly dashboards for full visibility and control of your campaigns​.

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Security

Keep your business and customers safe.​

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B2C engagement modules​

Engage, interact, connect, and verify your customers.

With the new Payconiq by Bancontact application, our customers get the same reliable payments but with a more user-friendly experience. Customer security is always a priority, and these processes need to be reliable and seamless. That is why we selected BICS – a proven and trusted partner in the communications space.

Bancontact Payconiq Company

Jérôme Deliège, Chief Technology Officer

In the event of a disaster, communications need to be quick and reliable – delays of even seconds can change lives. BICS, one of the strongest communications networks in the world, helps us to support organizational resilience in even more communities, businesses, and countries.

Everbridge

Dominic Jones, SVP of Business Development, Partners & Alliances

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Retail and e-commerce​

Send your customers the right message at the right time to encourage sales. Improve your customer service from purchase to delivery by building multichannel campaign flows.​

Banking and financial services​

Strike the perfect balance between security and user-friendliness. Enable easy two factor authentication, send alerts on suspicious activity, and safely deliver important documents on your customers’ favorite channels. ​

Travel and hospitality

Provide your customers with a frictionless experience with services like live updates or flight rescheduling. Make it easy for your customers to contact you when things go wrong, from whichever channel they want. ​

Deliver a white-label CPaaS platform to your customers​

Partner with us to resell our solution to your customers

  • Completely white-label the platform to your branding​.

  • Create and manage users​.

  • Quickly integrate through plugins and communication APIs​.

  • Assign numbers and control service permissions​.

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