Communications Platform as a Service

BICS CPaaS platform

Your customer engagement toolbox. Bring campaigns to life with multichannel communications delivered globally.

Built to provide value at every stage of your customer journey

Work smarter, not harder. Centralize all the communication channels your customers love, from SMS and Voice to WhatsApp and RCS.

Orchestrate global campaigns from one user friendly dashboard without writing a single line of code.

Deliver impactful marketing campaigns

Drive sales, increase retention, reduce churn.
  • Launch engaging multichannel marketing campaigns
  • Increase customer retention with personalized messaging
  • Prompt customers to action with push notifications and relevant alerts

Multichannel marketing campaigns

Streamline and secure your business

Optimize operations, authenticate users, verify transactions
  • Unify your systems and integrate your tech stack with a single global network
  • Protect your users with two factor authentication (2FA)
  • Rest assured with guaranteed data security and GDPR compliance

Streamline operations CPaaS

Increase customer satisfaction

Deliver stellar customer support and improve resolution time
  • Decrease call handling times and automate customer support with interactive voice response (IVR)
  • Get a consolidated view of all your customers’ communications from a single platform and improve service levels
  • Connect your users while safeguarding their identities with number masking


A simple and secure customer engagement platform

B2C engagement modules

Engage, interact, connect, and verify your customers

Campaign orchestration tools

Easily build and launch large global campaigns

Self-management consoles

User-friendly dashboards for full visibility and control of your campaigns


Keep your business and customers safe

Personalized customer experiences across industries

Retail two-way SMS promo campaign
CPaaS for banking
A2P tourism

Retail and e-commerce

Retail two-way SMS promo campaign

92% of consumers say a positive customer experience will make them more likely to purchase again (Salesforce)

Send your customers the right message at the right time to encourage sales. Improve your customer service from purchase to delivery by building multichannel campaign flows.

Banking and financial services

CPaaS for banking

25% of consumers won’t use digital banks because of security concerns (Pymnts)

Strike the perfect balance between security and user-friendliness. Enable easy authentication, send alerts on suspicious activity, and safely deliver important documents on your customers’ favorite channels.

Travel and hospitality

A2P tourism

65% of consumers reported a negative experience when calling a travel or hospitality brand (Next Caller)

Provide your customers with a frictionless experience with services like live updates or flight rescheduling. Make it easy for your customers to contact you when things go wrong, from whichever channel they want.

Deliver a white-label CPaaS platform to your customers

Partner with us to resell our solution to your customers:

  • Completely white-label the platform to your branding
  • Create and manage users
  • Easily integrate with your systems through plugins and APIs
  • Assign numbers and control service permissions

Put automation to work with APIs

Integrate advanced communication features, from authentication to number masking and text-to-speech into your existing apps and systems. Automate business communications to deliver a superior experience to your end users.

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Ready to explore more solutions?

Cloud Communications

Create immediate and meaningful interactions with your customers, partners, and employees.

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A2P messaging

Easily integrate application-to-person SMS communications into your campaigns and workflows.

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Cloud Connect

Direct and secure connections between your business premises and the data centers of major cloud service providers, such as AWS, Microsoft Azure, and Google Cloud.

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Internet of Things

Global IoT connectivity with one SIM, one platform, and one partner.

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Related resources

External Recognition

Industry recognitions for Cloud Communications and CPaaS

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Why should enterprises adopt CPaaS technology?

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BICS and Everbridge partner for global critical event communications

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