Contact centers and CCaaS providers around the world rely on BICS for scalable, carrier-grade call center SIP trunking and instant access to local, mobile, and toll-free numbers in 120+ countries. Our cloud infrastructure powers your customer engagement cloud with intelligent routing, real-time analytics, and built-in compliance, ready to grow with your global operations.
BICS helps contact centres and CCaaS providers create reliable, compliant, and scalable communication ecosystems by delivering the voice infrastructure they need. Our cloud-first architecture simplifies international operations, reduces complexity, and enables truly global customer engagement.
Elastic scalability
Faster deployment
Lower operational burden
Expand capacity in minutes
Support remote and distributed teams
Pay only for what you use
No on-premise hardware required
Simplified provisioning through APIs
Seamless migration from legacy systems
No need for on-site maintenance
Real-time monitoring and automatic failover
More time and resources for CX innovation
BICS powers contact centers with one of the most extensive communication networks in the world. Whether it’s SIP trunking or global number provisioning, we help you deliver seamless experiences to your customers, wherever they are in the world. Using geo-redundant routing, cloud infrastructure, and compliance, we promise our expansive reach to ensure you can scale your global customer engagement strategy without any limitations.
compliant number provisioning
SLA-backed availability
enterprise-grade assistance
Enterprises can no longer depend on rigid, hardware-bound systems to serve global customers. With BICS, contact centers and CCaaS platforms gain the agility of call center SIP trunking and the flexibility of a cloud-native engagement platform.
Together, they create a reliable, scalable foundation that drives consistent, high-quality customer engagement across global markets. From compliance and coverage to reliability and innovation, we make it possible for your contact center to evolve in step with customer expectations, while keeping every interaction secure, seamless, and connected.
BICS helps contact centers overcome the limits of legacy systems and shift to scalable, cloud-native customer engagement. Whether you’re expanding inbound support or running outbound campaigns across regions, our call center SIP trunking gives you the flexibility to move fast, stay compliant and scale without any disruption. BICS delivers the reliable voice infrastructure your SIP call center can build on, no matter your size, setup, or growth stage.
Unify voice, SMS, chat, and digital channels with BICS’ carrier-grade infrastructure and SIP contact centre connectivity. Embed telephony into your omnichannel platform via APIs, enabling seamless, consistent customer journeys across every touchpoint.
Carrier-grade infrastructure delivers 99.999% uptime with intelligent routing and real-time analytics. Mission-critical contact centers rely on our proven reliability for consistent call center SIP trunking performance.
Operate confidently in 120+ countries with built-in regulatory compliance, emergency services support, and data privacy protections. GDPR alignment and local mandates handled automatically.
Multi-path routing across geographically distributed data centers ensures automatic failover and optimal call quality. Your customer engagement cloud operations continue seamlessly even during regional network disruptions or maintenance windows.
Your technical team sees exactly what’s happening with every call through detailed performance dashboards. Monitor voice quality, track routing decisions, and spot system issues before they affect customers. This visibility helps IT teams fine-tune configurations and keep operations running at peak performance levels.
Every voice session runs through TLS 1.3 and SRTP encryption – the same security banks use for financial transactions.
Our network architecture isolates your contact center traffic completely, using advanced authentication and segmentation protocols that prevent any cross-contamination with other users’ data.
API-first architecture connects BICS directly into your current tech stack through RESTful APIs that work with CRMs, workforce tools, and analytics platforms.
Your developers can provision numbers, adjust call routing, and modify system settings programmatically rather than clicking through admin panels.
This automated approach reduces manual work for your IT staff while giving technical teams direct control over voice infrastructure configurations.
You can expect cohesive integration with major SBC vendors and configurations, which helps accommodate complex enterprise networking needs.
The advanced SIP header manipulation and protocol translation ensure compatibility with legacy and modern contact center platforms.
Transform your contact center with carrier-grade call center SIP trunking that delivers enterprise reliability, global compliance, and seamless scalability. Join leading enterprises who trust BICS to power their most critical customer interactions across 120+ countries. Your customers expect better, so make sure you deliver it with infrastructure built for the future.
