Cloud-based communications solutions to drive innovation and take your customer service to the next level. Scale your operations instantly with new numbers and local presence in 120+ countries. Keep agents productive and customers engaged with reliable, carrier-grade quality.
Cloud communications for enterprises
Enterprise cloud communications solutions that expand globally without complex rollouts. Voice, messaging, and numbers in the cloud are faster, simpler, and more secure. Over 90% of leading UCaaS and CCaaS providers recognized in Gartner’s Magic Quadrant rely on BICS for secure, compliant, and globally reliable connectivity.
58%
of customers say their expectations are higher than last year when it comes to customer service
Forbes87%
of financial services firms are increasing cloud investments for agility
London Stock Exchange Group (LSEG)
Why enterprises are turning to the cloud
Modern enterprises run on seamless interactions. Customers expect instant support, employees need flexible tools, and partners demand reliable connections. That’s why more businesses are moving to cloud communication, a foundation that removes borders and complexity.
Cloud communications are becoming business-critical
Remote and hybrid work is the new baseline
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Businesses need to operate seamlessly and efficiently with employees working from different locations and time zones.
Customers expect instant communication
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The pandemic changed the game, and enterprises now need more advanced digital products that help them build future-proof global communication with 24/ 7 availability.
No limits to scaling
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The current market demands businesses to be more agile than ever. Companies need to cut operational and capital costs and stop relying on hardware purchases or installations for upgrades.
Setting the new standard for enterprise communication
BICS makes it simple to modernize your communications stack with cloud communication built on a global carrier network. Our cloud communications solutions combine reach, quality, and flexibility so you can serve customers and employees anywhere in the world. From provisioning local numbers to enabling global contact centers, we help enterprises replace complexity with scalability.
Who benefits from cloud communications?
Contact centres
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Deliver fast, secure, and reliable interactions that keep customers engaged. With local numbers and global reach, your agents are always within reach.
Technology platforms
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Embed communications directly into apps and services. With APIs, SIP trunking, and the MyNumbers portal, our cloud communications solutions integrate quickly and scale seamlessly.
Global enterprises
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Simplify worldwide operations with one partner for all your voice, messaging, and numbering needs. Our cloud communication services give you the agility to grow without borders.
Transform how your business communicates
Unmatched global coverage
Reach customers, employees, and partners in every major market. With BICS, you benefit from direct operator connections and decades of expertise in global communications. Our cloud communications solutions combine carrier-grade reliability with the agility of the cloud, giving you both local presence and worldwide reach.
120+
Countries
700+
Direct operator partners
100%
Secure and compliant routing
24/7
Global monitoring and support
Order and manage your numbers in real time with MyNumbers
MyNumbers is built for scale and compliance, empowering you to expand your communications footprint with ease. The platform simplifies number management, streamlines compliance, and gives your teams direct access to the tools and data they need. It turns scalability, compliance, and efficiency into your competitive advantage.
Scale
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Bulk ordering and instant provisioning for global expansion
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Built-in number portability for seamless transitions
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Centralised portal simplifies every aspect of number management
Compliance
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Regulatory intelligence at the core
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Centralised compliance repository for cross-region operations
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Manage requirements in one place, avoiding local complexity
Transparency
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Direct access to CDRs, pricing, and real-time inventory
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Empowers teams with transparency and control
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Streamlines access to critical business materials
Trusted by enterprises worldwide
Thousands of businesses rely on BICS to deliver secure, reliable, and scalable cloud communication every day. Our cloud communications solutions combine the reach of a global carrier with the agility of the cloud, helping enterprises simplify operations and create seamless experiences. Whether you’re supporting employees, engaging customers, or building new digital products, BICS is the partner you can count on.
Power your communications with a global leader
BICS delivers the scale, quality, and reliability that enterprises need to operate without borders. The cloud communication platform we offer is designed for mission-critical services, supporting everything from customer engagement to internal collaboration.
Our cloud communications solutions combine global reach with flexible APIs and intuitive management tools, helping businesses grow faster and serve customers better.
APIs for powerful integrations
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Number API
A way to simplify and easily manage local, mobile, or toll-free phone numbers. Order ready-to-use numbers in seconds, download Call Detail Reports (CDR), and more. With our cloud communication APIs, you gain instant access to a global inventory, making number management faster and more scalable.
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SMS API
Boost customer experience with reliable messaging applications. Send messages around the globe to one or multiple recipients and check their status after transmission. Backed by our global network, the SMS API helps you reach customers instantly and securely, wherever they are.
Solutions designed for your needs
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Empower your enterprise with the cloud
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Accelerate growth for service providers
Modern enterprises need communications that can keep pace with hybrid work, global expansion, and rising customer expectations. With BICS, you get flexible cloud communication that adapts to your business and integrates with the tools you already use.
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Connect employees and customers globally with local numbers
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Integrate voice and messaging into apps and platforms via APIs
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Scale capacity on demand without new infrastructure
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Ensure security and compliance with carrier-grade standards
Communications service providers face constant pressure to innovate, monetize, and reduce costs. BICS enables you to deliver new offerings quickly with cloud communications solutions that are reliable, secure, and easy to manage.
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Move away from legacy infrastructure without disruption
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Launch new revenue streams with voice, messaging, and APIs
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Expand coverage into 120+ countries with direct operator connections
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Count on zero-downtime migration and 24/7 expert support
FarmRanger is a livestock security collar that gives users alerts on their mobile phones – the product is highly reliant on solid communication to users’ mobile phones. BICS’ outbound voice and A2P SMS products enabled FarmRanger to not only streamline operations for its local South African userbase, but also to run fully functional pilots and gain traction in various potential new markets outside of South Africa.
FarmRanger
Marius van der Merwe, Head of Technical
Partnering with BICS allows us to more easily scale communications and touchpoints to our expanding customers across Europe and the world
Kaisa Technologies AB
Daniel Petrell, CEO
With the new Payconiq by Bancontact application, our customers get the same reliable payments but with a more user-friendly experience. Customer security is always a priority, and these processes need to be reliable and seamless. That is why we selected BICS – a proven and trusted partner in the communications space.
Bancontact Payconiq Company
Jérôme Deliège, Chief Technology Officer
Support that stays with you from day one
End-to-end partnership
From pre-sales consultation to post-sales optimisation, our experts are by your side at every stage—ensuring your communications run flawlessly from the very start.
Direct access to expertise
You benefit from direct access to solution engineers, value stream specialists, and backend operations teams who understand the demands of enterprise-grade connectivity.
Proactive, tailored support
Our team delivers faster resolution, proactive guidance, and support tailored to your business needs, helping you overcome challenges before they arise.
24/7 multilingual assistance
Enjoy round-the-clock, multilingual support backed by advanced monitoring and reporting tools that track performance, optimise resources, and help prevent issues before they impact your operations.
Built for enterprise performance
Cloud communications demand reliability, speed, and scale. BICS delivers global cloud communication capabilities, combining carrier-grade reach with cloud flexibility. Over 90% of top UCaaS and CCaaS providers in Gartner’s Magic Quadrant trust BICS for global reach and compliance. Our solutions integrate seamlessly, support hybrid workforces, and ensure always-on customer engagement.
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Carrier-grade network with global reach
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APIs and SIP trunking for seamless integration
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Bring Your Own Carrier (BYOC) flexibility for seamless interoperability
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Secure, compliant, and monitored 24/7
Ready to move your communications to the cloud?
BICS gives you everything you need to modernize your communications stack, from global numbers and coverage to APIs, integrations, and 24/7 support. With our cloud communication platform, scaling internationally and building better customer experiences has never been easier. Discover how our cloud communications solutions can help your business grow faster, simplify operations, and stay ahead of the competition.
Get in touch
Related resources
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Cloud Telephony for call center: Scaling CX with BICS
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Cloud communications: enabling a sustainable, hybrid working environment
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Bring your own carrier: Why choice matters for cloud communications
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