BICS Service Portal

Our Online Customer Care Platform

  • Clear overview on the ongoing trouble tickets and their status

  • Highly personalized & interactive online service

  • Ability to create, track, close & re-open your tickets

  • Around the clock direct interface with our support teams

Global Number

Regional Numbers

In order to submit your ticket, please first login to our customer portal

Frequently Asked Questions

Our Global Support Teams serve the needs of our customers 24/7

Get in touch with our Global Support Teams to get full support in case of incidents or to report any issue

Login to your MyBICS account. Service Portal is under the tab ‘Support’ and select “Service Portal”.

You can reset your MyBICS password on the login page by clicking on “Forgot password” button and following the instructions received on your email.

The Escalation List with all the contacts is available for download on our Customer Care page or directly on this link.

Login to your MyBICS account, and the contact information of your Service Delivery Manager can be found on the main page.

Your technical contacts can be updated via the ‘Service Portal’ in the ‘Support’ tab.

For Commercial questions contact your Account Manager; for provisioning use the MyNumbers portal in your MyBICS account; and for Technical support go to the “Service Portal” under the ‘Support’ tab in your MyBICS account.

If you are planning any maintenance activities which could have an impact on BICS, please report it to report.maintenance@bics.com.

Login to your MyBICS account, click on the Service Portal icon on the right side, and then select ‘Invoices’.

Login to your MyBICS account, and the contact information of your Account Manager can be found on the main page.

Your Service Delivery Manager is in charge of any change in configuration on your interconnection with BICS. Please login to your account, and the contact information of your Service Delivery Manager can be found on the main page.

Your Service Delivery Manager is in charge of any change in configuration on your interconnection with BICS. Please login to your MyBICS account, and contact your Service Delivery Manager.

Please contact your Account Manager at BICS.

Please send a mail to MyBICS Admin

For specific Service Assurance inquiries you can access the escalation list here