Seamless number portability for your business

Switching carriers shouldn’t mean losing the identity your business has built. With number portability, you can move your phone service to a new provider while keeping the numbers your customers know and trust. Our streamlined process ensures that every transition is secure, fast, and supported from start to finish.

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Seamless number portability for your business
Keep your number, change your provider

Keep your number, change your provider

Whether it’s a single line or thousands of enterprise connections, our phone number portability check makes it simple to confirm what’s possible before you switch. You won’t have to face any downtime, helping you protect your brand reputation and maintain uninterrupted communications.

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What is number portability?

Number portability is the process that allows you to keep your existing phone number when switching to a new provider. This goes for all mobile, fixed-line, and VoIP numbers, often called as local number portability (LNP). The local telecom regulators manages the number portability usually setting the rules to ensure users can keep their phone numbers when they are switching their phone number providers. Their regulations aim to protect user rights and guarantee a smooth, secure transfer process.

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Why does number portability matter for business

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Business continuity

Keep operations running and avoid lost opportunities during the switch. Using a seamless process ensures customer calls, SMS, and services remain active while your team transitions to a new provider. This stability prevents disruptions that could impact revenue or reputation.

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Customer trust

Retain familiar numbers so customers always know how to reach you. Consistency in contact information reinforces reliability and makes it easier for clients to stay connected with your brand. Trust grows when communication is simple and uninterrupted.

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Lower switching costs

Avoid expenses tied to reprinting, rebranding, or retraining customers. With number portability, you preserve your existing investments in marketing and customer engagement. The savings free up resources for growth rather than unnecessary administrative updates.

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Types of number portability

  • Mobile number portability

  • Local and fixed numbers

  • Toll-free (0800) numbers

  • UIFN (Universal International Freephone Numbers)

  • VoIP portability

Mobile number portability lets you switch carriers while keeping your existing mobile numbers active. This ensures users stay reachable without service interruption.
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    Protects SMS and voice continuity
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    Supports roaming and multi-country users
Geographic or fixed-line numbers tied to a specific region or city that can be transferred between providers while retaining the original number.
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    Preserve existing business contact points when switching providers.
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    Maintain a strong local identity across regions and markets.
Business numbers that allow customers to reach you free of charge, regardless of their location. BICS enables seamless portability of these numbers across providers within the same country, helping you maintain service continuity without changing your contact details.
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    Retain your existing toll-free numbers when switching providers domestically
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    Ensure uninterrupted customer access to your support and sales teams
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    Expand reach with toll-free calling for your customers
Global freephone numbers that provide a single, consistent point of contact across multiple countries. Since BICS have a deep expertise in UIFN number portability, we can help companies simplify their global communication footprint and also keep up their brand consistency around the globe.
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    Keep the same freephone number active across multiple markets
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    No more dealing with complexity managing different national numbers
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    Boost overall customer experience with one global contact number
Cloud-based communication systems benefit from VoIP number portability. It ensures smooth transitions while supporting unified communications.
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    Ensures global coverage for cloud-based communications
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    Compatible with unified communications platforms

Why businesses choose our portability service

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Seamless continuity

Never miss a call or lose touch with clients during your transition. Our systems ensure smooth transfers across local, mobile, and VoIP networks.

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Global & local expertise

From local number portability in your city to cross-border porting, we deliver coverage and compliance across numerous markets worldwide.

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Trusted partner support

BICS uses one of the largest telecom networks worldwide to make porting secure, compliant, and delay-free. Our experts support you at every step, ensuring a smooth transition and complete peace of mind.

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Collaborative approach

Our team works hand-in-hand with your IT and operations teams, as well as with carriers and regulators, to solve challenges quickly and efficiently. It’s not just our technology, but the people and processes behind it. Real experts will guide you from start to finish.

Answering your most common porting questions

Answering your most common porting questions

Regulators worldwide mandate number portability to ensure customers and businesses can change providers without losing their numbers.

These rules protect customer choice, support fair competition, and provide clear timelines for porting.

For businesses, the impact is significant. Retaining established numbers safeguards brand identity, ensures customers always reach the right contact, and avoids the cost of updating marketing assets.

With a quick phone number portability check, you can confirm eligibility in advance and plan a smooth transition.

Find out if your number is portable

The BICS difference

1:1 Personalized support

Each porting case is unique, and BICS tailors its approach to match your specific requirements. Our dedicated experts guide you through every step, ensuring the process is smooth, compliant, and aligned with your business needs.
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Port with BICS from validation to activation

We regularly track every stage of the porting process in real time. As our team spot any irregularities, it get flagged right away. Our team also keen to provide quick support whenever necessary. We aim to make sure that the services remain stable and uninterrupted. Each port undergoes thorough testing before and after port completion, so you can trust that the new routing setup is accurate, compliant, and ready from day one.
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Self-service tools

Our online portal serves as a single entry point for submitting porting requests and tracking their progress. It provides full visibility into case status and simplifies follow-up, helping you manage porting operations more efficiently.
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Addressing common concerns

  • “Will my number be reachable during the port?”

    Scheduling and dual-routing ensure your number stays active while the process is in progress.

  • “Is my number portable in this country?”

    Not all numbers can be ported. Our phone number portability check confirms eligibility before you begin.

  • “What if regulatory delays occur?”

    We manage timelines across countries and escalate issues directly with carriers and regulators.

  • “How are the number of ownership disputes handled?”

    Our experts verify every transfer, preventing unauthorized ports and safeguarding your reputation.

  • “What happens if testing fails or issues arise?”

    Every port is validated through live testing. Contingency plans are ready if issues arise.

Customer journey

We make number portability simple and predictable with a guided process designed around your needs:

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Global reach, local sensitivity

Our reach covers more than 200 markets, supported through partnerships with carriers and regulators worldwide. We emphasize highly on compliance with local rules and regulations without compromising a consistent global customer experience, whenever you need to port the local number for cross-boarder porting at larger scale. Use our phone number portability check to see if your numbers are eligible.

120+

Regions

99%

Porting success rate

143

Points of Presence (PoPs)

15+

Years of expertise

Managing complex porting scenarios

When standard processes aren’t enough

  • Some ports involve cross-border regulations, legacy infrastructure, or large-scale migrations that require specialized handling. Our approach combines deep technical expertise with direct carrier collaboration to navigate these challenges and deliver results where others might fail.

Dedicated project management

  • Every complex scenario is managed by a dedicated project lead who serves as your single point of contact. They coordinate all parties, manage timelines, and keep you informed at every step, ensuring nothing falls through the cracks during your critical migration.

Direct escalation pathways

  • When issues arise, our escalation process ensures rapid resolution. Our experts maintain direct lines to carrier partners and regulatory bodies, so your porting never gets stuck in bureaucratic limbo or technical delays.

We were provided with the expectations for the port and the periodic updates were delivered in the timely manner promised. Through the process, we were provided with accurate information which was greatly appreciated.

Thomas Selkow

Senior Support Engineer at Retarus

The portal was so easy to use and the team were very responsive to updates and queries.

Liz Bailey

Porting Project Coordinator at 8×8

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Secure number portability you can trust

Our number portability service is designed to protect the integrity of your numbers throughout the entire process. Each porting request is personally reviewed by BICS’ security team to verify its authenticity, ensuring that only valid requests are processed and your numbers remain secure. Our controlled procedures and rigorous validation steps safeguard your business during migration and help prevent unauthorized transfers.

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Confidence in every port

Confidence in every port

Switching providers can feel complex, but with the right partner, you’re supported at every stage of the porting journey. Our extensive experience managing large-scale number portability projects means you’ll receive expert guidance and hands-on support from start to finish. This ensures that your business stays connected, compliant, and customer-ready throughout the transition.

How to choose the right number porting provider
Portability tailored for your industry

Cloud communications

Cloud communication providers have to make sure that their customers keep their existing numbers when migrating to new platforms. Reliable number portability prevents downtime and builds trust during large-scale transitions.

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    Preserve customer-facing numbers during migrations
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    Ensure service continuity with proactive testing
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    Simplify onboarding for enterprise clients
Portability tailored for your industry

Financial services

Banks, insurers, and fintech companies depend on trusted hotlines for secure communication. With our number portability service, financial institutions protect customer confidence while meeting compliance requirements.

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    Retain long-established customer service numbers
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    Prevent fraud through authenticated ownership checks
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    Maintain availability for critical customer interactions
Portability tailored for your industry

Retail and e-commerce

Retailers and online businesses rely on call centers and customer support numbers to handle high volumes of inquiries. Local number portability ensures no disruption when switching providers.

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    Keep call center numbers active during transitions
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    Avoid reprinting costs for marketing materials
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    Maintain customer trust with consistent points of contact
Portability tailored for your industry

Telecom operators

Operators need fast, accurate porting to reduce churn and strengthen customer loyalty. Our solution delivers smooth number portability for both mobile and fixed-line subscribers.

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    Speed up the porting process to boost customer retention
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    Simplify regulatory compliance across multiple regions
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    Manage large-scale migrations with dedicated support

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Number porting at scale

Our platform delivers reliable number portability services across industries and geographies. Here are two numbers that define our impact.

200+ markets

We deliver number portability in over 200 markets worldwide, combining local compliance with a consistent global approach. This ensures businesses of every size can switch providers with confidence.

Dedicated support

You can expect dedicated availability means issues are resolved quickly and your communications stay uninterrupted.BICS is ready to commit beyond the standard office hours for porting support.

Tools built for control and scale

Find out more
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    Customer portal: You can manage every port request through a single interface with real-time status updates.

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    APIs for integration: Businesses get access to more than 200 APIs to automate workflows. This allows you to integrate porting into your systems and open up new revenue streams.

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    Reseller and OEM modules: Brands can leverage turnkey CRM and white-label modules to extend the number portability service to their customers.

Frequently asked questions

  • How to check the portability of a phone number?

    You can confirm if your number is portable by contacting your current service provider, who can verify its eligibility for porting. At BICS, our team performs an eligibility check during the initial assessment and guides you through the requirements so you know exactly what to expect before switching.

  • How to check if a phone number has been ported?

    You can check if a number has been ported through your provider or the local regulator’s database. With BICS, you also get real-time updates in our portal, so you always know the status of your port.

  • Can I check if a number is available?

    Yes. Most providers show if a number is active or free. Our MyNumbers portal makes it easy to search and manage available numbers.

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Is your number portable?

Switching providers doesn’t mean losing your identity. Our experts make number portability seamless, secure, and fast.

Find if your number is portable

Already a customer?

Manage and check your numbers anytime through the MyNumbers portal.

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