Cloud Communications

Drive customer engagement efficiently

Go digital with our cloud-based communications solutions and increase customer satisfaction around the world. Save costs on infrastructure and scale as you need.

Find out more
cloud CX priority

Improve customer satisfaction with every interaction

  • customer-engagement

    Customer engagement leads to increased sales

    You need an easy-to-set-up solution that opens new communication channels with customers while remaining globally compliant and secure.

  • 24h-support

    Seamless support is business-critical

    Your customers expect fast and personalized support wherever they are.

  • increase-scale

    Easy scaling up or down is a necessity

    You need a solution that will integrate with your systems and make digital transformation a breeze.

45.9%

of businesses say CX is their top business priority in the next 5 years

Super office

98%

is the average open rate of SMS business messaging

Mighty Call

64%

of modern customers expect personalized, contextualized engagement

Financial Express

50%

drop in Average Speed of Answer when migrating to the cloud

RingCentral

Unlock more effective sales and marketing

We help you stay ahead of the curve and constantly improve customer satisfaction around the world. Deliver a rewarding and cost-effective customer engagement experience leading to higher conversion rates.

01.

Title

Text

Button

Get in touch

Related resources

Transform your enterprise communications  with BICS
Brochure
Transform your enterprise communications  with BICS
Download now
How can retailers step up their customer experience game this holiday season?
Blog
How can retailers step up their customer experience game this holiday season?
Read more
Enhance your customers’ travel experience with BICS MESO®
Video
Enhance your customers’ travel experience with BICS MESO®
Watch here
BICS named an official Microsoft Teams Operator Connect partner
Video
BICS named an official Microsoft Teams Operator Connect partner
Watch here
Cloud Communications

Ready to explore more solutions?

cloud comms cpaas

CPaaS

Meet your customer engagement toolbox. Bring campaigns to life with multichannel communications delivered globally

cloud communications for workers, customers and partners

Cloud Communications

Create immediate and meaningful interactions with your customers, partners, and employees

technician-data-center-laptop-check

Cloud Connect

Accelerate your cloud transformation. Establish direct and secure connectivity between your premises and your cloud service provider’s data center.

Microsoft Operator Connect PSTN replacement

Microsoft Operator Connect

Enable best-in-class seamless and integrated PSTN calling to your Microsoft Teams environment.