Introducing BICS CPaaS platform – your new customer engagement toolbox

by Divya Wakankar | | 3 mins read
CPaaS platform by BICS

For over 20 years, we’ve supported businesses worldwide with their connectivity needs. Today, we are delighted to be able to further our mission by helping enterprises worldwide drive digital effectiveness.  

We’re excited to launch our Communications Platform as a Service (CPaaS) – a cloud-based communications platform that will allow you to easily create and roll-out multi-channel communications campaigns globally. 

Powering customer communications  

Over the last decade, the way businesses work, engage, collaborate, and connect has fundamentally changed. While your business may already have adopted multiple cloud-based technologies, connecting the dots between them and your many communication channels is not always straightforward.  

Yet, integrating your channels and tech together comes with multiple benefits: from improving customer support, to creating more effective marketing campaigns and improving your operational efficiency.   

This is where BICS’ CPaaS platform steps in, simplifying business communications and getting you closer to your customers worldwide. 

We make it easy to build, integrate, and manage your multiple channels through a low-code visual builder. Using flows, you can create campaigns that are as unique as your business and your customers. 

What makes our CPaaS platform the perfect fit for your enterprise?


It’s simple.
Campaign flows can be created without writing a single line of code.

It’s customizable. Each flow is highly configurable, and our APIs support multiple channels, including Voice, SMS, WhatsApp, RCS, and email. 

It’s reliable. Our core telecoms network and direct connectivity with over 900 operators worldwide guarantees Quality of Service, delivery, and security.  

It integrates with your tech stack. Whether you want to incorporate carrier-grade calling into Microsoft Teams or plug it in to your CRM, BICS CPaaS plays well with other ecosystem players. 

It’s secure by design, with data security and GDPR compliance guaranteed both in and out of the public cloud.  

It’s agile whatever your use cases, we already offer advanced capabilities from authentication to number masking. Need something else? We’re ready to co-create new features and APIs with you. You need it, we build it.  

Who is it for?  

BICS CPaaS platform is for businesses ready for change.  

If you want to get to the next level and embed cloud communications across your business, then it’s the right fit for you. Let’s have a quick run through of just a few of the possibilities it offers: 

  • Bring campaigns to life with personalized campaigns. No one likes to feel like a number – with our automated communication workflows, you can make your customers feel special at scale and across multiple channels 
  • Waste less time across your organization by integrating your tech stack. Centralize your systems and streamline operations, giving your team more time to focus on where they can add value. 
  • Give your customers the world-class support they deserve. With the power of AI at your fingertips, you can decrease call handling times and facilitate customer service across multiple channels without disruption. 

Ready to explore our CPaaS platform? Get in touch today.