CPaaS

Provide outstanding customer experiences from application to policy renewals

Optimize your insurance operations and boost customer satisfaction with personalized and multichannel communications

Talk to an expert
businesswoman-phone-texting

Overcome obstacles to digital transformation

  • customer-journey

    Customers expect a personalized experience

    Move beyond your rigid legacy systems to enhance your customer experience (CX).

  • customer-engagement

    Customers want transparent communications

    Keep customers informed with timely alerts. Make it easy for them to submit, track, and manage their claim online.

  • customer-target

    Accelerated onboarding is key to success

    Simplify onboarding without compromising on security to increase customer satisfaction.

70%

of organizations lack a holistic view of their clients

Quantexa

80%

of insurance products are still sold offline

GDV

95%

of customers would share their data for personalized insurance services

Accenture

21%

of customers say their insurance providers offer no personalization

Youbiquity

Redefine the insurance experience for your customers at each stage of their journey

Interact with your clients on the channels they love

Let your customers contact you from wherever they are in the world, on whichever channel they want, in order to process claims faster.

Enable mobile-first and contactless customer experiences

Facilitate rescheduling and amendments to bookings with agents. Allow customers to submit claims from their phone, and give them easy access to the agents throughout the process. Easily integrate our platform with your systems to give your customers a seamless experience.

Increase customer engagement with personalized communications

Suggest related insurance products after a purchase, invite customers to review your service, and keep them up to date with tailored alerts, push notifications, and two-way communications.

Safeguard customer data

Secure your customer’s accounts through two-factor authentication (2FA). Easily meet regulatory requirements with in-built compliance for the geographies you do business in.

Get in touch

Related resources

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Transform your enterprise communications  with BICS
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