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CPaaS

Transform your messaging strategy

Build meaningful relationships with your customers, enhance engagement, and drive loyalty

Talk to an expert

Engage and interact with your customers

Convenience is king for your customers

Talk to your customers on their favorite channels. Make it easy for them to take action on the go, whether rescheduling an appointment or making a purchase.
Customers expect instant two-way interactions

Build brand loyalty with real time responses enriched by multimedia. Reduce wait time by automating conversations, particularly for frequently asked questions.
Customers want personalized communications

Send your customers SMS alerts and notifications at the right time. Keep them informed with reminders, shipment updates, or flight details.

34%

of customers read texts within five minutes of receiving them

EZ Texting

51%

of customers are more likely to make a purchase if they receive a text message with media

Attentive Mobile Consumer Report

70%

of customers have a more favorable opinion of firms that offer or contact them with proactive customer service notifications

Microsoft

68%

of consumers appreciate the speed with which chatbots answer their queries

Userlike

Go global with SMS, and engage your customers anywhere

Make sure your customers get the message. Easily integrate SMS into your campaigns and workflows. From reducing no-shows with booking confirmations, to easy two-factor authentication with one-time pins (OTPs), to sending promotional offers.

Harness the popularity of WhatsApp to start connecting with your customers

Increase customer engagement by leveraging WhatsApp’s capabilities to create rich and interactive conversations. From sharing locations to video instructions, support your clients across their customer journey.

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Elevate your conversations with chat and reduce wait time

Let the conversation flow by integrating chat into your workflow. Help customers resolve their issues in real time and increase their satisfaction. Harness the power of AI for smart automated interactions, and escalate to an agent seamlessly when appropriate.

Marketing

Make your customers feel special with personalized messaging. Increase retention and drive sales.

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Operations

Work smarter not harder by streamlining your operations. Keep your customers informed every step of the way.

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Customer service

Make it easy for your customers to reach you. Reduce resolution times and increase customer satisfaction.

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CPAAS

Press Release

How can retailers step up their customer experience game this holiday season?

Leverage the power of your customers’ favorite app with WhatsApp. Amplify engagement, build trust, and interact on a global scale

CPaaS

Unlock and discover the power of seamless communication with MESO, BICS CPaaS toolbox. Your key to integrated solutions. Explore now!