Increasing customer retention is key
Customer loyalty is at an all time low
Customers have no issue switching brands and will shop around for the best deal
Customer service is more crucial than ever
In a highly competitive market, you need to provide the best customer experience (CX) to stand out
Convenience is king
Customers expect a frictionless experience from booking to arrival, using their preferred channels of communications
86%
of customers are willing to pay more for a great customer experience (Source: PWC)
65%
of consumers reported a negative experience when calling a travel or hospitality brand (Source: Next Caller)
72%
of travelers will choose a hotel with a high guest review score over a lower price (Source: Expedia)
61%
of customers would switch to a competitor after one bad experience (Source: Zendesk)
Radically transform your customers’ experience
With our CPaaS platform, revolutionize your communications:
Connect with your customers on their preferred channels
Let your customers choose how they engage with you. Connect with them on their preferred channels, from booking to emergency assistance.
Launch multichannel campaigns through push notifications, RCS messaging, SMS, WhatsApp, and more.
Reach your customers globally
No matter where your customers are in the world, keep the conversation going. Keep them updated on their booking status, changes to their booking, or flight delays, so they know what’s happening at every step.
Automate customer service and provide 24/ 7 support for your customer with Interactive Voice Response (IVR).
Increase customer engagement
Make your customers’ lives easier by sending them booking confirmations, and letting them reschedule safely on the go with no need to download any apps. Respond in real time to their needs.
Build brand loyalty
Encourage your customers to keep coming back. Send them personalized marketing messages, price drop alerts, and reward their loyalty with discounts.
Personalize your campaigns with a 360° view of all your communications channels