
Increasing customer retention is key
Customer loyalty is at an all time low
Customers have no issue switching brands and will shop around for the best deal
Customer service is more crucial than ever
In a highly competitive market, you need to provide the best customer experience (CX) to stand out
Convenience is king
Customers expect a frictionless experience from booking to arrival, using their preferred channels of communications
86%
of customers are willing to pay more for a great customer experience (Source: PWC)
65%
of consumers reported a negative experience when calling a travel or hospitality brand (Source: Next Caller)
72%
of travelers will choose a hotel with a high guest review score over a lower price (Source: Expedia)
61%
of customers would switch to a competitor after one bad experience (Source: Zendesk)
Radically transform your customers’ experience
With our CPaaS platform, revolutionize your communications: