Communications Platform as a Service

Redefine customer communications in the hospitality industry

Exceed your customers' expectations in the travel, hospitality, and accommodation industry

CPaaS travel CX A2P

Increasing customer retention is key

Customer loyalty is at an all time low

Customers have no issue switching brands and will shop around for the best deal

Customer service is more crucial than ever

In a highly competitive market, you need to provide the best customer experience (CX) to stand out

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Convenience is king

Customers expect a frictionless experience from booking to arrival, using their preferred channels of communications


of customers are willing to pay more for a great customer experience (Source: PWC)


of consumers reported a negative experience when calling a travel or hospitality brand (Source: Next Caller)


of travelers will choose a hotel with a high guest review score over a lower price (Source: Expedia)


of customers would switch to a competitor after one bad experience (Source: Zendesk)

Radically transform your customers’ experience

With our CPaaS platform, revolutionize your communications:

A2P tourism
CPaaS for travel airport WhatsApp
Airport SMS CPaaS
CPaaS travel hospitality example

Connect with your customers on their preferred channels

A2P tourism

Let your customers choose how they engage with you. Connect with them on their preferred channels, from booking to emergency assistance.

Launch multichannel campaigns through push notifications, RCS messaging, SMS, WhatsApp, and more.

Reach your customers globally

CPaaS for travel airport WhatsApp

No matter where your customers are in the world, keep the conversation going. Keep them updated on their booking status, changes to their booking, or flight delays, so they know what’s happening at every step.

Automate customer service and provide 24/ 7 support for your customer with Interactive Voice Response (IVR).

Increase customer engagement

Airport SMS CPaaS

Make your customers’ lives easier by sending them booking confirmations, and letting them reschedule safely on the go with no need to download any apps. Respond in real time to their needs.

Build brand loyalty

CPaaS travel hospitality example

Encourage your customers to keep coming back. Send them personalized marketing messages, price drop alerts, and reward their loyalty with discounts.

Personalize your campaigns with a 360° view of all your communications channels

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Related resources

Case study

How we enabled multichannel communications for a major multinational bank.

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How to take advantage of enterprise messaging in 2022.

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