November 7, 2023
4 mins read
How can retailers step up their customer experience game this holiday season?
Retailers need to effectively engage with customers this holiday season. Read how the right CPaaS customer engagement platform can optimize retail and e-commerce operations.
October 12, 2023
4 mins read
5 ways communications technology can impact enterprises’ digital transformation
From re-shaping customer interactions to facilitating remote work, communication technologies have transformed enterprises.
June 26, 2023
4 mins read
How to protect your business from Artificially Inflated Traffic SMS fraud
SMS fraud is a potential threat when using 2FA through OTPs with your mobile apps. Read how to protect your business from being charged for Artificially Inflated Traffic.
April 4, 2023
5 mins read
The new generation of A2P communications: everything you need to know about 10DLC in 2023
If you’re creating A2P messaging campaigns in the U.S, then you must comply with the Campaign Registry. Here’s everything you need to know about 10DLC text messaging campaigns.
March 1, 2023
1 min read
Connectivity in critical events - the role of telecommunications when people need it most
Connectivity is crucial in most aspects of modern life, but nowhere is this more true than in critical events, when communication is vital.
November 29, 2022
7 mins read
State of the CPaaS market: what does it mean for businesses?
The growth of the CPaaS market has been triggered by multiple trends. What makes a good CPaaS provider today?
October 27, 2022
2 mins read
Introducing BICS MESO® CPaaS - your new customer engagement toolbox
We’re excited to launch our CPaaS platform MESO®, your new engagement toolbox to easily create multichannel communications campaigns globally
August 29, 2022
4 mins read
3 ways multichannel communications can boost retail customer engagement
Multichannel cloud communications are key for retailers to take their customer engagement to the next level.