Operator Connect for Microsoft Teams

Enable best-in-class seamless and integrated PSTN calling to your Microsoft Teams environment.

Microsoft Teams for simplified collaboration

Microsoft Teams is the number one technology for any company transitioning to an age of hybrid work, remote collaboration, and communications.

For companies that want to integrate carrier-grade calling into Teams, Operator Connect for Microsoft Teams provides a simplified operator-managed setup that removes the technical complexity of direct peering between the SIP Trunking infrastructure and Teams’ platform.

Easily enable external Microsoft Teams calls for your organization

Business continuity

Keep BICS as your preferred operator. Maintain your existing operator contracts and relationships, while providing users with a modern and streamlined calling experience in Teams.

“As a service” setup

Outsource complexity with a fully managed-service approach to PSTN connectivity by BICS.
No need to deal with any third-party portals and there is no coding, voice, or DevOps expertise required.

LTE signaling

Enhanced reliability

Back-to-back technical support and shared SLAs across Microsoft and BICS improve support service.
The direct peering powered by Azure creates a one-to-one network connection for even more reliability.

Centralized management

Establish the connection, provision users, and assign phone numbers directly from the Teams Admin Center.

Reduced hardware cost

Save on infrastructure and management costs by reducing the need to purchase, maintain, and manage equipment by using BICS' fully owned infrastructure.

BICS, an Operator Connect for Microsoft Teams partner

BICS’ simplified pre-built setup enables a unified collaboration experience for your Teams’ users, with an expanded geographic reach and greater phone number control.


Make calls to mobiles, landlines or emergency services directly through Microsoft Teams with dedicated phone numbers and call plans.


Purchase and assign numbers to your entire team directly from Teams Admin Center.


Port - coming soon

Port numbers from your existing supplier quickly and easily.

Our coverage

BICS cloud communications solutions include virtual phone numbers and SIP trunking services for enterprises to consolidate their global telecommunications infrastructure, reducing costs and complexity.
BICS can provide fully compliant PSTN replacement services in major European countries.

Everything you need to know

Operator Connect is an operator-managed service for bringing PSTN calling to your Microsoft Teams environment. It simplifies the process of connecting your operator to Teams.

All you need to do is open the “Operators” tab in the Teams Admin Center, select BICS as your preferred operator and connect calling services. That’s how quick and easy it is to set up. You can then acquire phone numbers from BICS and assign them to your users.

Once your organization has an Office 365 and Microsoft Teams phone license, you can configure and enable BICS as your operator in the Teams Admin Center. Next, you can set up phone numbers for your users, assign numbers, and manage emergency addresses.

A step-by-step process can be found on the Operator Connect for Microsoft Teams page.


Contracts are for a minimum of one year and they are automatically renewed for an indefinite duration, unless there is a termination notice from either party.

Our aim is to support your business growth, which is why we offer a pay as you go model, and provide access to international wholesale rates.

For any issue get in touch through our customer care portal.

Talk to an expert

Bring Your Own Carrier

Plug your preferred operator into your unified communications or contact center platform through the BYOC model.


Operator Connect for Microsoft Teams

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